USPS Parcel Locker Rules in 2025

Online shopping isn’t slowing down. With package deliveries at all-time highs, parcel lockers have become essential for HOAs, developers, and property managers. What was once a nice-to-have is now required by USPS standards for most new multi-unit communities.

But here’s the challenge: How do you plan parcel locker capacity, placement, and compliance while keeping projects on budget and residents satisfied?

This guide explains the current rules, the best practices, and why parcel lockers aren’t just about compliance—they’re about protecting property value and resident trust.

Why Parcel Lockers Matter

Package theft and delivery failures frustrate residents and create headaches for HOA boards. Centralized mail systems with integrated parcel lockers solve this problem by providing secure, accessible storage for larger deliveries.

Q: Do HOAs really need parcel lockers if they already have CBUs?
A: Yes. USPS now requires a minimum parcel locker ratio for new centralized mailbox installations. Without them, mail delivery may be denied.

Planning the Right Capacity

The USPS sets ratios for parcel lockers relative to mailbox units. The exact requirements depend on the project, but the principle is the same: enough lockers to handle rising package volumes.

• Baseline ratio: Typically 1 parcel locker per 5–10 mailbox units.

• Community size: Larger neighborhoods may need additional lockers.

• Future-proofing: Planning extra capacity saves costly retrofits later.

Parcel Locker Ratio: The USPS guideline requiring a set number of parcel lockers for each group of standard mail compartments.

Placement and Accessibility

Locker banks must be easy to reach, well-lit, and fully ADA-compliant.

Key considerations include:

• ADA access: Clear space in front of lockers for wheelchair maneuvering.

• Weather protection: Overhangs, shelters, or recessed placement.

• Security: Visible, well-lit locations discourage tampering.

• Integration: Lockers should be grouped with CBUs for convenience.

Q: Can parcel lockers be placed separately from mailboxes?
A: Sometimes, but USPS prefers them to be co-located with mail units for ease of delivery and resident use.

Retrofitting Existing Banks

Many communities already have CBUs without parcel lockers. Retrofitting is possible by:

• Adding free-standing lockers next to existing units.

• Replacing older CBUs with modern banks that include lockers.

• Coordinating with USPS to approve modified layouts.

Retrofit: The process of upgrading or adding parcel lockers to an existing mailbox system to meet current USPS standards.

Compliance: USPS Comes First

HOAs can set style rules, but USPS standards always override community guidelines. That includes locker ratios, accessibility, and security features.

• USPS: Controls design, dimensions, locks, and ratios.

• HOA: Can regulate finishes, colors, and decorative posts.

Q: Can an HOA reduce the number of lockers to save money?
A: No. USPS compliance is mandatory. Fewer lockers than required means your installation won’t pass inspection.

Boosting Property Value

Secure parcel lockers don’t just keep residents happy—they protect property values. Buyers and renters expect modern, theft-resistant delivery solutions. Communities without them look dated and unprepared.

• Prevents package theft and resident complaints

• Reduces delivery failures and USPS disputes

• Enhances community image and resale value

Q: Do parcel lockers really add ROI?
A: Yes. Communities with secure, compliant mailbox systems appraise higher and face fewer ongoing maintenance issues.

The Balance: Security + Compliance

The good news is, communities don’t have to choose between function and form. Modern parcel lockers are designed to meet USPS standards while still offering customizable finishes and coordinated designs.

That means your community can protect packages, satisfy USPS, and look great—all at once.

Upgrade Your HOA Mail System with Forsite

Forsite Mailboxes and Signs helps HOAs, developers, and property managers design and install USPS-compliant parcel lockers, CBUs, and decorative mailbox systems. From planning ratios to coordinating installation, Forsite ensures your project meets regulations while enhancing curb appeal.

📞 Call us today or request a quote online to get started.
👉 Explore Parcel Locker Solutions with Forsite

About Forsite

Forsite Mailboxes and Signs is a national leader in decorative mailboxes, parcel lockers, community signage, and branding systems. We specialize in USPS-compliant cluster box units (CBUs) and custom designs that align with HOA standards and architectural goals. With nationwide service and expert installation, Forsite makes it easy to elevate your community with systems that are durable, secure, and beautiful.